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7px;border-radius:5px;text-transform:uppercase;letter-spacing:.06em;background:var(--accent-soft);color:var(--accent-2)}.tpl-actions{display:flex;gap:6px;flex-shrink:0}.tpl-subject{font-size:12.5px;margin-top:10px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.tpl-body{font-size:12.5px;color:var(--fg-1);margin-top:8px;flex:1;white-space:pre-wrap;display:-webkit-box;-webkit-line-clamp:4;-webkit-box-orient:vertical;overflow:hidden;line-height:1.55}.tpl-foot{margin-top:12px;padding-top:12px;border-top:1px solid var(--line)}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:100;display:flex;align-items:center;justify-content:center;padding:20px;background:#0000008c;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px)}.modal{box-shadow:0 12px 48px #00000080}.compose-bar{display:flex;align-items:center;justify-content:space-between;margin-bottom:14px;gap:12px}.tpl-picker-wrap{position:relative}.tpl-picker{position:absolute;right:0;top:calc(100% + 6px);width:300px;max-height:320px;overflow-y:auto;background:var(--bg-1);border:1px solid var(--line-2);border-radius:var(--radius);box-shadow:var(--shadow);z-index:30;padding:4px}.tpl-picker-item{display:block;width:100%;text-align:left;background:transparent;border:0;color:var(--fg-0);padding:8px 10px;border-radius:var(--radius-sm);cursor:pointer;font-weight:400}.tpl-picker-item:hover{background:var(--bg-2);filter:none}.tpl-picker-name{font-size:13px;font-weight:600;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.tpl-picker-cat{font-size:10px;text-transform:uppercase;letter-spacing:.06em;color:var(--accent-2);margin-top:2px}.tpl-picker-subj{font-size:11.5px;margin-top:2px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.floor{display:flex;flex-direction:column;height:100%}.floor-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px}.floor-conn{display:inline-flex;align-items:center;gap:7px;flex-shrink:0;padding:6px 12px;border-radius:999px;font-size:12px;font-weight:600;background:var(--bg-2);border:1px solid var(--line);color:var(--fg-2)}.floor-conn.on{background:var(--green-soft);border-color:transparent;color:var(--green)}.floor-conn.off{background:var(--yellow-soft);border-color:transparent;color:var(--yellow)}.floor-conn-dot{width:7px;height:7px;border-radius:50%;background:currentColor}.floor-conn.on .floor-conn-dot{animation:floor-pulse 1.6s ease-in-out infinite}.status-dot.pulse{box-shadow:0 0 0 0 var(--green-soft);animation:floor-pulse 1.6s ease-in-out infinite}@keyframes floor-pulse{0%{box-shadow:0 0 #3ed27e73}70%{box-shadow:0 0 0 6px #3ed27e00}to{box-shadow:0 0 #3ed27e00}}.floor-body{flex:1;min-height:0;display:grid;grid-template-columns:360px 1fr;gap:0;border:1px solid var(--line);border-radius:var(--radius);overflow:hidden;background:var(--bg-1);box-shadow:var(--shadow)}.floor-list{overflow-y:auto;border-right:1px solid var(--line);padding:10px;display:flex;flex-direction:column;gap:10px}.call-card{display:flex;gap:11px;padding:13px 14px;cursor:pointer;position:relative;background:var(--bg-2);border:1px solid var(--line);border-radius:var(--radius-sm);transition:background .12s,border-color .12s}.call-card:hover{background:var(--bg-3)}.call-card.sel{background:var(--accent-soft);border-color:var(--accent)}.call-card.sel:before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;border-radius:3px 0 0 3px;background:var(--accent)}.call-card.ended{opacity:.72}.call-card .status-dot{margin-top:4px}.call-card .cc-main{min-width:0;flex:1}.cc-top{display:flex;align-items:baseline;justify-content:space-between;gap:8px}.cc-phone{font-size:14px;font-weight:650;color:var(--fg-0);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.cc-timer{font-size:12.5px;color:var(--fg-1);font-variant-numeric:tabular-nums;flex-shrink:0}.cc-sub{font-size:12.5px;margin:3px 0 0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.cc-person{color:var(--fg-1);font-weight:600}.cc-meta{display:flex;align-items:center;gap:9px;margin-top:8px}.cc-dir{font-size:11.5px}.floor-detail{display:flex;flex-direction:column;min-width:0;overflow:hidden}.floor-detail-empty{align-items:center;justify-content:center}.fd-head{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:16px 20px;border-bottom:1px solid var(--line)}.fd-head-main{display:flex;align-items:center;gap:11px;min-width:0}.fd-head .status-dot{width:11px;height:11px}.fd-title{min-width:0}.fd-phone{font-size:16px;font-weight:650;color:var(--fg-0)}.fd-sub{font-size:12.5px;margin-top:2px}.fd-timer{font-size:17px;font-weight:650;color:var(--fg-0);font-variant-numeric:tabular-nums;flex-shrink:0}.fd-transcript{flex:1;min-height:0;overflow-y:auto;padding:18px 20px;display:flex;flex-direction:column;gap:10px}.fd-transcript-empty{padding:28px 4px;text-align:center;font-size:13px}.bubble-row{display:flex}.bubble-row.user{justify-content:flex-end}.bubble-row.agent{justify-content:flex-start}.bubble{max-width:78%;display:flex;flex-direction:column;gap:3px;padding:9px 13px;border-radius:13px;font-size:13.5px;line-height:1.5}.bubble-row.agent .bubble{background:var(--bg-2);border:1px solid var(--line);border-bottom-left-radius:4px;color:var(--fg-0)}.bubble-row.user .bubble{background:var(--accent-soft);border:1px solid transparent;border-bottom-right-radius:4px;color:var(--fg-0)}.bubble-who{font-size:10.5px;font-weight:700;text-transform:uppercase;letter-spacing:.05em;opacity:.7}.bubble-row.agent .bubble-who{color:var(--fg-2)}.bubble-row.user .bubble-who{color:var(--accent-2)}.bubble-text{white-space:pre-wrap;word-break:break-word}.fd-controls{border-top:1px solid var(--line);padding:13px 20px 16px;background:var(--bg-1)}.fd-say{display:flex;gap:9px}.fd-say input{flex:1}.fd-actions{display:flex;gap:9px;margin-top:10px}.fd-actionmsg{margin-top:10px;font-size:12.5px;padding:8px 12px;border-radius:var(--radius-sm)}.fd-actionmsg.ok{background:var(--green-soft);color:var(--green)}.fd-actionmsg.err{background:var(--red-soft);color:var(--red)}.floor-empty{flex:1;min-height:0;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;gap:10px;padding:40px 20px;border:1px dashed var(--line-2);border-radius:var(--radius);background:var(--bg-1)}.floor-empty-icon{width:64px;height:64px;border-radius:50%;display:grid;place-items:center;font-size:30px;color:var(--accent-2);background:var(--accent-soft);margin-bottom:4px}.floor-empty-title{font-size:16px;font-weight:650;color:var(--fg-0)}.floor-empty-sub{max-width:460px;font-size:13px;line-height:1.6;margin:0}@media (max-width: 820px){.floor-body{grid-template-columns:1fr}}